Statute

Milly Sadovski Store Terms and Conditions

(Valid from: 10/02/2025)

I. GENERAL PROVISIONS

  1. These regulations define the rules for using the Milly Sadovski online store, including rules for making purchases, shipping, returns, complaints and personal data protection.
  2. The seller and administrator of the store is:
  3. The store sells online and in-store, offering domestic and international shipping.
  4. Every user making a purchase in the store accepts these regulations.

II. CONDITIONS FOR PLACING ORDERS

  1. Orders can be placed via the website and in stationary stores.
  2. The customer is obliged to provide true data when placing an order.
  3. After placing an order, the customer will receive an email confirming the order.
  4. If the goods are not in stock, the customer will be informed and may:
    • Cancel your order and get a refund,
    • Consent to an extended completion time.

III. PAYMENTS

  1. The store offers the following payment methods:
    • Payment card (Visa, Mastercard, American Express),
    • Bank transfer,
    • PayPal,
    • Other payment methods available on the website.
  2. All prices quoted on the website are gross prices and include VAT (where applicable).
  3. If payment is not received within (e.g. 3 business days), the order will be canceled.

IV. SHIPPING AND DELIVERY

  1. Orders are fulfilled within Poland and internationally.
  2. Shipping costs depend on the delivery country and are provided before finalizing the order.
  3. Delivery time is:
    • Poland: 1-3 business days,
    • Europe: 3-7 business days,
    • Other countries: 7-14 business days.
  4. The customer will receive a tracking number for the shipment.
  5. If the package is damaged during transport, the customer should prepare a damage report with the courier.

V. RETURNS AND COMPLAINTS

  1. The customer has the right to return the goods within 14 days of receiving the order.
  2. Return terms:
    • The product must be unused and in its original packaging.
    • Returns of opened or used products are not accepted for hygiene reasons.
  3. Refunds will be processed within 14 days of receipt of the returned product.
  4. Complaints can be filed in the following cases:
    • Product damaged in transit,
    • Manufacturing defect,
    • Receiving a non-conforming product.
  5. Complaints should be reported to the following e-mail address: kontakt@millysadowski.com , attaching photos and a description of the problem.

VI. PRIVACY POLICY AND PERSONAL DATA PROCESSING

  1. Personal data administrator:
    The controller of customer personal data is Milly Sadovski, in accordance with the General Data Protection Regulation (GDPR).
  2. Scope of processed data:
    We process customer data for order fulfillment, marketing, and communication purposes. This data includes:
    • Name and surname,
    • Email address,
    • Delivery address,
    • Phone number,
    • Invoice details (optional).
  3. Purpose of data processing:
    Data is processed for the purpose of:
    • Order fulfillment,
    • Sending the newsletter (with the customer's consent),
    • Conducting marketing and advertising activities (e.g. remarketing).
  4. Sharing personal data:
    Customer data may be shared with shipping companies (couriers), payment operators and entities providing marketing services.
  5. Customer rights regarding personal data:
    Every customer has the right to:
    • Access to your data,
    • Correct or delete your data,
    • Withdrawal of consent to marketing,
    • Submitting a complaint to the Office for Personal Data Protection.

VII. NEWSLETTER AND MARKETING

  1. The customer can subscribe to the newsletter by entering his or her e-mail address on the store's website.
  2. The customer may unsubscribe at any time by clicking the "Unsubscribe" link in the email.
  3. The store may advertise on Facebook, Instagram and Google based on customer consent.

VIII. FINAL PROVISIONS

  1. The Seller has the right to change the regulations – the changes come into effect within 14 days of being announced on the website.
  2. In matters not regulated by these regulations, the provisions of Polish and EU law shall apply.
  3. Any disputes between the customer and the store will be resolved by the court having jurisdiction over the seller's registered office, unless EU law provides otherwise.

IX. CONTACT